Long Term Care Ombudsman Program-GRF Support
CSFA Number: 402-00-1586
Agency Name
Department On Aging (402)
Agency Identification
Agency Contact
Kelly Richards
Short Description
Long Term care ombudsman are advocates for residents of nursing homes, board and care homes and assisted living facilities. Ombudsmen provide information about how to find a facility and what to do to get quality care. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long term care system.
Subject Area
Program Function
Community Development
Enabling Legislation
20 ILCS 105/4.04
Objectives and Goals
Meet or exceed the FY16 Long-Term Care Ombudsman Program Benchmarks
The Illinois Long-term Care Ombudsman Program benchmarks are a minimum requirement of activities to be performed by the Regional Ombudsman Programs. The Illinois benchmarks were set after completion of a limited comparison of state LTCOP benchmark measures by the National Ombudsman Resource Center on behalf of the Illinois LTCOP. The Office used the recommendations for future continuous quality improvements from the July 2013 benchmark report findings as the basis for creating the current benchmarks for the Illinois LTCOP.
The following benchmarks are the minimum requirements for each Regional Ombudsman Program:
Closed Cases
- 43 Closed Cases for every 1000 beds.
Consultations to Individuals
- 135 Consultations to Individuals for every 1000 beds.
Facility Staff In-Services
- 1 in-service for every 20 long-term care facilities.
- Long-term care facilities include: NFs, ALFs, SLFs, Shelter Care, ICF-DD
- Follow federal guidelines for entering into the database:
- multi-facility staff in-services count as 1 in-service
- in-services held at the same facility within the same day in order to catch various shifts
count as 1 in-service.
Community Education Sessions
- 12 Community Ed Sessions plus 1 additional session for each benchmark required FTE.
- this includes 4 MFP Community Ed sessions + 4 HCO Community Ed sessions
- i.e. If a program is to have an FTE = 5, the program would be expected to do 17
Community Ed sessions within the year.
Resident Council Meetings
- attend at least 1 RC Meeting at a minimum of 85% of the nursing facilities within the program
- based solely on the number of nursing facilities (not AL, SLF, Shelter Care, ICF-DD)
- a program with 100 NFs would need to attend a minimum of 85 resident council
FTE Paid Staff
- maintain the highest FTE level within the past 3 years.
Types of Assistance
Project Grants
Uses and Restrictions
These funds shall be used for direct service staff to conduct required Regional Ombudsman Program service activities and to pay for related allowable Regional Ombudsman Program expenditures such as travel, training, and IT support.
Eligibility Requirements
Designated Regional Ombudsman Program
Eligible Applicants
Application and Award Processing
The Ombudsman program services are available free of charge to...
•Person(s) 18 or older who is/are either a current resident, a prospective resident, or a former resident of a long-term care facility;
•Friends and relatives of persons who live in long-term care facilities;
•Long-term care facility staff members and administrators with resident-related concerns;
•Individuals and families who are considering long-term care facility placement as a long-term care option;
•The community-at-large; and
•Other interested groups concerned about the welfare of residents of long-term care facilities.
Regulations, Guidelines, Literature
Illinois Long-Term Care Ombudsman Program Policies and Procedures Manual
Funding By Fiscal Year
FY 2017 : $2,700,312
FY 2018 : $2,880,000
FY 2019 : $4,500,000
FY 2020 : $4,500,000
Federal Funding
Notice of Funding Opportunities
Agency IDGrantee NameStart DateEnd DateAmount
T32002NORTHEASTERN ILL AREA AGENCY10/01/201906/30/2020680,931
T32013AGEOPTIONS INC10/01/201906/30/2020569,660
T32012CHICAGO DEPT OF FAMILY & SUPPO10/01/201906/30/2020366,835
T32005EAST CENTRAL ILLINOIS AREA10/01/201906/30/2020282,326
T32008AGESMART COMMUNITY RESOURCES10/01/201906/30/2020226,298